Click Hive Marketing – Terms & Conditions
Last Updated: May 1, 2025
These Terms and Conditions (“Agreement”) govern all services provided by Click Hive Marketing (“Click Hive”, “we”, “us”) to the client (“you”, “Client”). By engaging with our services, you agree to the following terms:
1. Marketing Hours & Usage
Click Hive provides monthly marketing support based on an hourly package. Time is tracked in 15-minute increments. Hours are applied to strategy, design, advertising, development, reporting, and all tasks related to your account.Unused Hours: Marketing hours are reserved monthly and do not roll over. If hours are unused in a given month, they are forfeited.
Additional Hours: Additional hours may be billed at the current discounted rate but will not exceed 10% of the current monthly agreement without prior written approval from the Client.
2. Billing Terms
Billing occurs monthly via automatic withdrawal or credit card on file. All plans follow a standard calendar month for billing and service delivery.Overages: Pre-approved overages are invoiced in the following billing cycle.
Late Payments: Payment is due upon invoice. Late payments may result in a $50 fee and applicable banking or processing charges.
Non-Payment: If payment fails, all marketing and web hosting services will pause immediately. Click Hive is not liable for business impact caused by service pauses due to non-payment.
Ad Spend: Paid advertising budgets (e.g., Google Ads, Meta Ads) are not included in monthly service fees and may vary by up to 20% monthly. Ad spend is invoiced separately after reporting is delivered.
3. Service Terms & Delivery
Click Hive provides strategic and technical services based on agreed scopes and packages.Cooperation: The Client agrees to provide timely feedback, access, and materials needed to perform services.
Revisions: Minor revisions are included within the scope of the monthly hours. Additional revisions requiring extensive work may result in new billing with Client approval.
4. Discounts & Rate Adjustments
All discounts are granted as part of the full program. If services are canceled, rates revert to standard pricing as listed on our website or provided in writing.Rate Changes: Rates are subject to change. The latest rates can be found at TheClickHive.com.
5. Cancellation Policy
This agreement operates month-to-month unless stated otherwise. To cancel:
Notice Required: A 30-day written notice is required for cancellation.
Active Services During Notice: Services and hosting obligations will continue and be billed during this 30-day period.
Asset Transfers: Transferring files, credentials, or assets will incur additional billing.
Outstanding Invoices: All invoices must be paid in full before any transfer or termination tasks begin.
6. Reporting & Disputes
Clients receive monthly reports detailing key performance indicators and a breakdown of hours used.Review Window: Clients may raise questions about billing or services within 30 days of report delivery. After 30 days, reports and billings are considered accepted.
7. Intellectual Property Rights
Click Hive retains ownership of all internal processes, templates, and tools used to deliver services. The Client is granted a non-exclusive, non-transferable license to use final deliverables for internal business purposes only.8. Confidentiality
Both parties agree to protect each other's non-public, confidential information.Exclusions: Information that becomes public, is disclosed by a third party, is independently developed, or is required by law is not considered confidential.
Obligations: Confidential information must be used solely for fulfilling this agreement and must not be disclosed without consent.
9. Limitation of Liability
Click Hive strives to deliver high-quality, professional services. However, we are not liable for:Indirect, incidental, or consequential damages
Data loss or business interruption
Service disruptions due to third-party platforms (e.g., web hosts, advertising networks)
Maximum liability under this agreement shall not exceed the fees paid by the Client during the 30 days prior to the event giving rise to the claim.
10. Terms & Updates
These terms are subject to change without notice. The most current version is always available at:https://clickhivemarketing.com/terms/